Library

The library

The deeper resources behind the briefings. Every asset is short, sourced and free. Filter by type, or by the three themes that matter most when applying AI at scale: value, risk and trust.

Type
Theme

Briefing

Frontier AI and cyber resilience: what the FCA found

The FCA’s review of how firms are using the most advanced AI models for cyber security concludes that the hardest part is not the technology but organisational readiness.

RiskValue
2 min read7 October 2026
Briefing

Putting AI agents to work safely: what the NCSC now advises

The National Cyber Security Centre has set out interim advice on managing the cyber risk of AI agents. Its core message: assume an agent will sometimes act in ways you did not intend, and design for that.

RiskTrust
2 min read1 October 2026
Case fileFailure

The 2020 exam grading algorithm

How a statistically defensible model lost public legitimacy in four days

TrustRisk
5 min readPublic sector · Education
Case fileFailure

Zillow Offers

What happens when an algorithm becomes the business model faster than anyone can learn from it

RiskValue
3 min readPrivate sector · Property
Case fileSuccess, with caveats

Duke Health’s Sepsis Watch

A rare example of clinical AI that made it into daily use, and why the people around it mattered as much as the model

ValueTrust
4 min readHealthcare
Case fileFailure

CNET’s AI-written articles

What happens when generative AI is used to publish at volume, quietly, with human review that does not catch the errors

TrustRisk
3 min readPrivate sector · Media
Case fileFailure

IBM Watson for Oncology

How a flagship AI promise met the reality of clinical evidence, hospital systems and expert judgement

ValueTrust
3 min readHealthcare · Technology supplier
Case fileSuccess

Google’s AI-controlled data centre cooling

How Google moved from AI recommendations to AI control of a critical system, with safety designed in from the start

ValueRisk
3 min readPrivate sector · Technology infrastructure
Case fileContested

ShotSpotter in Chicago

When a system can be accurate at its narrow task and still fail to deliver the outcome it was bought for

TrustValue
2 min readPublic sector · Policing
Case fileMixed

Klarna’s AI customer service assistant

Impressive efficiency figures in month one, and a change of course fifteen months later

ValueTrust
2 min readPrivate sector · Financial services
Case fileFailure

Air Canada’s chatbot

A small claim with a large lesson: an organisation is responsible for what its AI tells customers

TrustRisk
3 min readPrivate sector · Aviation
Case fileFailure

The Dutch childcare benefits scandal

How fraud risk profiling, rigid enforcement and nationality data combined into an “unprecedented injustice”

TrustRisk
3 min readPublic sector · Tax and benefits
Case fileSuccess, with caveats

Moorfields Eye Hospital and DeepMind

World-class research results, a hard road to routine care, and a lesson in data trust from another NHS trust

ValueTrust
3 min readHealthcare · NHS
Tool

The Sovereignty Dependency Check

Map your AI services against ownership, control, jurisdiction, capability and optionality, and see which need attention first.

Risk
About 25 min to use

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